A glossary for search and local marketing

NAP consistency (name, address and phone number)

NAP consistency means keeping your business name, address and phone number accurate wherever customers find them. It helps avoid confusion when someone compares your website, Google profile and directory listings before calling or visiting.

In plain terms

The point is to avoid sending people and systems conflicting identity information. A former address on a directory, an old reception number in an article and a different practice name on the website create practical confusion. A local citation is one public mention of your business details. NAP consistency is the task of checking that those details agree across the different places they appear.

How to check it

Write down the approved identity for each branch and identify who can confirm changes. Compare the website, profile and priority directories against that record. Keep a list of mismatches with the source URL and responsible owner so a correction can be verified after it is requested.

Where Antidote helps

Antidote’s research and local tools can help you find mismatches, but we don’t correct every directory listing for you. A draft that repeats a contact number still needs the business to confirm it is current.

Common questions

What is the difference between NAP consistency and local citations?

A local citation is one public mention of your business details. NAP consistency is the task of checking that those details agree across the different places they appear.

How do I check NAP consistency?

Write down the approved identity for each branch and identify who can confirm changes. Compare the website, profile and priority directories against that record.

Can Antidote help with NAP consistency?

Antidote’s research and local tools can help you find mismatches, but we don’t correct every directory listing for you. A draft that repeats a contact number still needs the business to confirm it is current.

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