Med spas
Antidote drafts Google review replies for med spas that acknowledge consultation concerns and offer private contact without revealing procedures or client details. Your studio manager reads each draft and approves it before it goes out, or agrees a different rule with us for routine replies.
The reply addresses the concern in the review and points to a studio manager who can hear it privately. It does not repeat proposed procedures, photographs or discussions about suitability. Drafts are for eligible connected Google profiles, keeping public acknowledgement separate from the studio’s own process for handling a complaint.
Does any sentence confirm that the reviewer visited or name a procedure? Is the complaint route right for this issue? Your studio manager checks those questions and asks the practitioner to review care wording, including any claim that a refund, investigation or policy change has already happened.
It won’t argue about consent or aftercare in public, disclose a consultation record or remove a critical review. A reply cannot show that an investigation or refund is complete. The person responsible at your studio must confirm any such action before the draft can say it happened.
Anything you ask for in the app waits for your approval. Google review replies follow the rule you agree with the Antidote team: each reply can wait for you, or you can agree a different rule for routine replies. You can change this later.
The draft keeps individual consultation details private. It can acknowledge the concern and give a route to the manager without presenting a public account of consent or aftercare.
No. Antidote drafts responses; it does not remove reviews or write reviews for customers. Your team handles the underlying concern through its own private process.
See the app with examples from your industry, and what we would run for you.